Watch Servicing & Repairs

* As of November 2023, we are unable to book in any watches for repair or servicing until January 2024.

We are able to repair most watches including the main brands, for example, Rolex, Omega, Breitling and Cartier depending on the availability of the parts required.

If you would like your watch repaired please call us on 01392 279994 to discuss or bring the watch into the shop. If we think we are able to repair the watch it will be sent off to our workshop with your permission. It takes approximately 10 working days to receive the estimate. Once this estimate is agreed a full service or part repair can take up to 8 weeks.

The workshop are able to fully service watches, replace the glass, clean and polish the case and bracelet, replace the crown, repair the bracelet.

We are not able to replace bracelets (depending on brand, some parts are restricted). With some makes of watches we are not able to source the replacement parts needed.

It is advised that a watch has a full service every 3-5 yearly intervals approximately. 

Please contact us on 01392 279994 or email websales@mortimersjewellers.co.uk for more information.