Privacy Policy

Mortimers Jewellers LTD is committed to protecting your privacy. Mortimers will treat all of your personal information as confidential and fully comply with all GDPR UK Data Protection legislation.

This privacy statement discloses what information we gather about you when you visit the Mortimers Jewellers online shop and describes how we use that information. Our policy is to keep all personal information we receive completely confidential and it will be used solely for internal purposes. We will not share your personal information with any other parties.

Your personal information
We are totally committed to respecting the privacy of our customers and any data provided will only be used in accordance with their wishes. We will only use your data to maintain a record of your shopping with us and to send you periodic marketing emails if you have opted in. You can unsubscribe from these emails at any time. We will not disclose your personal details to any third party under any circumstances.

The personal data we collect
Personal Data is information that identifies you or can be used to identify or contact you. Such Personal Data may include your name, address, email address, telephone number. Personal Data may also include ring size and other jewellery sizes.

We collect Personal Data from you when you use our Website, subscribe to our newsletter, or visit us in store. In all of these cases, we will only process Personal Data that you provide directly to us. 

How will we use the information about you?
We use personal information to process your order, answer your queries, process your gift voucher, proceed a repair or supply you with an insurance valuation of an item you have purchased.

With your consent, we will contact you via our marketing and sales channels (email/ phone/ post) about our products and services which we think may be of interest to you.

We may use your information to meet and comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us.

We sometimes engage the services of trusted third parties to process jewellery repairs. These businesses are all GDPR compliant.

When you visit the site ‘’, we recognise only your domain name and not your email address. We see your email address only if you fill out a form, place an order or request for service, or send us a direct email. If you provide personally identifiable information about yourself such as your name, address, telephone number (“Personal Information”) by registering on a page, by placing an order or requesting a service, by filling out a survey, by emailing us or by otherwise voluntarily telling us about yourself or your activities, we will collect that Personal Information.

We may also ask for your telephone number so that we can contact you in case there is a query with your order or request for service including critical updates and notifications.

Within Mortimers Jewellers (87 Queen Street, Exeter, EX4 3RP) CCTV is used for maintaining the security of property and premises and for preventing and investigating crime. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees and agents, services providers, police forces, security organisations and persons making an enquiry.

Secure buying online
To ensure your transactions are secure, Mortimers employs the latest SSL (Secure Socket layer) and encrypts all payment information. If the URL of a secure document begins with “https://”, the “s” indicates a secure channel to the server. Also, when security (SSL) is present, Microsoft Internet Explorer, Mozilla Firefox and Google Chrome display a padlock icon, which is closed once a secure channel is established.

Mailing lists
We use a third party provider – MailChimp to deliver our email newsletter.  We gather statistics about email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter, and to enable us to provide tailored communications.

Accessing and amending your personal information
You have a right to access a copy of the information which we hold about you. If you would like to do this, please email, or write to us at the following address: GDPR Officer, Mortimers Jewellers, 87 Queen Street, Exeter, EX4 3RP.

We want to make sure that your personal information is accurate and up to date. You are able to make amendments, or withdraw your consent for use, by telling our staff by visiting the shop or emailing

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such events are expressly reserved.


All other questions on our use of your personal data should be directed to